Return Policy
Return Policy
‘Return’ is the action of giving back the item purchased by the Buyer to the Seller on the KANZSCARF.COM website. The reasons for returning an item purchased may be:

Item was defective

  1. Item was damaged during the Shipping
  2. Products was / were missing.
  3. Wrong item was sent by the Seller
    Return could also result in refund of money in most of the cases.

The seller can always accept the return irrespective of the policy.

  1. If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.

The Buyer should review the listing before making the purchase decision. In case of Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
The buyer needs to raise the refund request within 10 days from the date of payment realization. Once Buyer has raised a return request by contacting us on Our Number, Seller while closing the return ticket can select one of the following:

Replace after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it.

  1. Refund after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding.
  2. Refund without shipment collection – Seller has agreed to refund the buyer without expecting the original shipment back.
  3. Replace without shipment collection – Seller has agreed to replace the order without expecting the original shipment back.
  4. On certain special offer days, separate policies may be applicable.

in the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.
in case the Seller doesn’t close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favour of the Buyer.
Further, for returns being made by Buyer to the Seller of the product, the following parameters need to be ensured by the Buyer:
If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.

Refund Policy
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for a refund due to product fault, delivery of the wrong product, partial product, etc. the refund is processed.

The order may be cancelled before shipment due to any of the following reasons:

The specific product/model is out of Stock.
The order could not be shipped within the specified timeline.
On customers request
The shipping address is not serviceable.
Any other reason beyond the control of merchants or KANZSCARF.COM.
The orders may be cancelled post shipment and delivery due to any of the following reasons:

Established defect in the product which the seller is not able to either replace or repair.
The correct product could not be delivered.
Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
Customer refused to take the delivery, refund would not be applicable in case of perishable products, like flowers, cakes, etc. and/or in case of made to order and personalized products, like mugs, T-shirts with personal pictures.
Products damaged during transit and delivery are not accepted.
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.


Ensure that the product is in seller warranty.
Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
The refund shall be processed only after the product is shipped back and received by the merchant.
Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details, processing a refund/replacement would not be possible.
The return courier AWB/tracking number not intimated to the KANZSCARF.COM customer support team is not eligible for a refund
The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
Any charges levied as tax is not eligible for a refund.
Note: Any Gift coupon circulated as a promotional offer would not be refunded in case of cancellation of the order.

Refund Process:

Please connect with our customer care via email or call.
The customer care team will validate the request by checking the timelines, product type, warranty terms, etc. and shall take the request for a refund or exchange
Ensure to collect the return address from KANZSCARF.COM customer care.
Pack the product properly and label the product with the order number, return address and your address.
Follow the instructions of customer care carefully for packaging and returning the product using courier services.
Ensure that the AWB / tracking number is shared with KANZSCARF.COM customer care.
The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]
Caution: Please ensure to pack the product properly before handing it over to the courier.


A refund can be refused if the following conditions are met.

The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.
The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
The above process does not apply to books, movies and music CDs, DVD, Blue-ray, cd ROMs, magazines, and flower and confectionary items.
The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.
Any other product which Times Internet Limited deems fit from time to time.
Please Note:

On cancellation of an order, you are entitled to receive a refund based on the pay mode table mentioned in refund timelines plus the shipping charges. is not liable to pay any penalty or compensation to the customer for cancellation of any order, for the reason mentioned above.

Refund Timelines:

Refund Timelines:

Pay mode  
Credit CardCredit Card 5-10 Working Days
Net BankingBank Account Online Transfer 5-10 Working Days
Debit CardBank Account Online Transfer 5-10 Working Days
COD -Cash On DeliveryCheque 5-10 Working Days
Demand draft/ ChequeCheque 5-10 Working Days
 Bank Account DepositBank Account Online Transfer 5-10 Working Days
 PayPal PayPal  5-10 Working Days 
  • Note Working Days are Monday to Friday excluding holidays

Please note: You can check the status of your refund in Your Account on the order’s summary page.

We will process the refund after receipt of the product by Times Internet Limited or its business partner. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.
A refund Cheque will be issued in the billing name unless otherwise advised by customers.
In case the refund Cheque is lost by the customer, Cheque will be reissued in15 days on the receipt of the affidavit.
In case of an incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of the original Cheque from the customer.
If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.

Shipping Policy

We are committed to delivering the ordered products to the right customers at the right time, so you can set aside all your apprehensions and avail of our services without any reluctance.

We provide you with a well-established delivery mechanism that ensures the products ordered by you reach without any defect, damage or quality issues.

In addition, we’re currently offering FREE DELIVERY on all domestic orders, which clearly implies – no shipping fee would be charged on any order placed within India.

And as far as the international buyers are concerned, the shipping charges are based on the destination and quantity of units purchased. We assure you the most subsidized rates ever, and the best services at each step.

Though it would be the weight of your package that determines shipping cost, you’ll be charged the least possible fee, for sure.

Both the international as well as domestic orders are shipped and delivered through leading courier services, ensuring the buyers an accurate delivery, in good condition, and on right time.

All the orders are shipped within 15 working days or as per the date agreed at the time of order confirmation. Please note that all the high-value orders will be shipped within 25 – 30 working days. Additionally, the customer will be provided with the option to track their order online, after it is shipped.

Please note that an additional 5 to 7 days will be taken to deliver the product if you have ordered for stitching.

Further, if you’re purchasing multiple items and wish to ship them to different addresses, you’re recommended to place them as different orders. However, if you’ve ordered multiple items in a single transaction, and wish to ship them to a single destination, the delivery date will be set as per the availability of the last ordered product.

But in case you need the available products on an urgent basis, excluding the one that’s available later, we provide you with that option as well. Additional discounts will be offered in case of bulk purchases.

For we are adhered to build long-lasting customer relations with enduring commitments, we take utmost care of the needs of our clients. For that matter, we take responsibility for refunding your payment in case any unlikely event occurs and in case you don’t receive the ordered products.

Further, to entertain your queries, we have customer care, that is dedicated to resolving all your problems. You can connect to our support channel online and know more about the shipping as well as the delivery process.

“Please note that if there are any customs or duties applicable for the ordered items, it would be billed separately to the customer by the courier company at the time of delivery. The duties and taxes are not a part of the customer’s payment made to us.”

For any additional query feel free to mail us at info@KANZSCARF.COM